• Family Diversion Specialist

    Posted: 05/18/2020

    Do you want to make a positive difference in the lives of people that are challenged with poverty and homelessness? Do you want to join a high-performing team of dedicated professionals who work effectively together, have fun, and share the joy of truly making the word a better place?   Then keep reading.

    New Reach, Inc. is a powerful nonprofit that provides shelter, housing, stabilization, support and community connections for children, families and individuals experiencing homelessness across CT. Since 1990, we have inspired independence via continuum of innovative housing and progressive supports. Our program results prove that we are one of the most effective nonprofits of our kind in the United States. A big reason why is because our staff support each other in a culture of teamwork, mutual caring and support, and dedication to our mission.

    The ideal candidate will be a results-driven, team- and detail-oriented professional who is comfortable working on multiple tasks in a deadline-oriented environment.


    • Perform CAN Assessments to families within the Greater New Haven CAN referred by 211
    • Provide prevention and diversion services to families waiting for a Greater New Haven CAN appointment; to families at a CAN appointment; and to families on the CAN stabilization This will include conducting this support at these meetings as well as externally within the community through providing linkages to existing community resources
    • Provide person centered and strengths-based case management, as well as follow up support, to families who have been diverted to promote stabilization and prevent entry into the crisis service system
    • Engage in Diversion conversations that aim to stabilize families outside of the homelessness response system as much as possible by capitalizing on community resources
    • Confirm eligibility criteria for any family entering the Greater New Haven CAN shelter system, provide client/ landlord mediation and/or family mediation interventions as diversion techniques as appropriate
    • Assist in program development and quality assurance activities as directed by management , and make recommendations on systems changes to the CAN Operations Group and CAN Team and supervisor, including coordinating regularly on best practices, concerns, necessary course corrections, and reporting needs
    • Participate in daily CAN phone calls to advocate for prioritized families
    • Administer the VI-SPDAT to families (when necessary)
    • Develop a strong profile within the homeless services community to strengthen diversion referrals and increase accessibility for collaboration with partnering agencies
    • Creatively access, utilize, and monitor use of flexible funds for clients
    • Assist families receiving financial diversion with the leasing process, and perform housing inspections to ensure compliance with Housing Habitability Standards and Lead Visual Assessments


    • Bilingual English and Spanish required
    • Associate Degree plus 3 years human services experience; Bachelor's degree preferred
    • Experience in housing, housing law, and other related areas preferred

    New Reach provides a friendly/family working environment, whose core values include: Integrity, Compassion, initiative, and Professionalism. New Reach offers generous benefits after 60 days, Medical/dental/vision, PTO, 12 paid holidays and a 401k plan. 

    If you seek an agency filled with passion, teamwork, collaboration and proven results then we encourage you to apply to: http://newreach.org/content/careers/

    For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.